However, some categories may be outside the technical support boundaries of a Skype for Business Online support engineer. This table is provided to help scope the problem to a certain category. When you have the answers to these questions, see the following table to determine the kind of issue that you’re dealing with. Can the affected users reproduce the problem on a single computer or on multiple computers?.

Are the users internal or external to your organization?.

How many users does the problem affect?.

Before you start, ask yourself and any external users who are experiencing the issue the following questions: Let’s assume that you want to troubleshoot issues that occur when users try to join a Skype for Business Online (formerly Lync Online) meeting by using Lync 2010, Lync 2013, the Lync for Windows Store app, or Lync for Mac 2011. Below are the instructions provided by Microsoft: Microsoft has developed detailed instructions for IT administrators to diagnose the issues and fix the problems based on the root causes.

This will open your profile page at the many different types of endpoints and network configurations that organizations use, there can be different ways that users connect to their Skype for Business environment, and as such, different sources of issues when connecting. Here is how Sunqan circumvented this problem.įrom your Skype for Desktop client select your profile and click the Manage link. I scoured the Skype community forums. Luckily, I found this great solution from community contributor Sunqan. If I did recreate my account, then I had the challenge of potentially losing my business phone number. If Skype would not let me change my primary email address, then I now had a security problem should anyone else pick up that email address. On the one hand, my old email was going away.

Support informed me that a Skype number could not be transferred between accounts.

The challenge with that option is that I would lose my Skype number (which was also on my business cards). I was told that the only option was to delete and recreate my Skype account. Eventually, I was told that because it was linked to my Microsoft account I could not change my primary email address. I spent an hour going round in circles with Skype Live Chat support.

Skype sign up not working 2015